Last updated: August 2026

At TheAfyro, we want you to love what you wear. If something about your order does not fit right or is not what you expected, this page walks you through how returns, exchanges, and refunds work.

Return Window

You can request a return or exchange within 7 days of receiving your order. After this window has passed, we are unable to accept returns, so please check your items and try them on as soon as they arrive.

Conditions for a Return

To be eligible for a return, your item must meet the following conditions:

  • It is unworn, unwashed, and in the same condition you received it
  • All original tags are still attached
  • It is in its original packaging
  • You have proof of purchase, such as your order number or receipt
  • The item is not listed under our non-returnable categories, mentioned below

Items showing signs of wear, perfume, deodorant marks, alterations, or washing cannot be accepted for return.

Items That Cannot Be Returned

For hygiene and quality reasons, the following items are final sale and cannot be returned or exchanged, unless they arrive damaged or defective:

  • Innerwear, socks, and any intimate apparel
  • Earrings and other pierced accessories
  • Unstitched fabric that has been cut or altered
  • Items purchased on clearance or during a special discount, where noted on the product page
  • Products marked as final sale at the time of purchase

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery. Include a few clear photos of the item and its packaging, along with your order number, so we can sort it out quickly. In these cases, we will offer a replacement, exchange, or full refund at no extra cost to you.

How to Start a Return

To begin a return or exchange, please follow these steps:

  1. Contact our support team through the Contact page with your order number and the reason for return.
  2. Our team will review your request and confirm whether it qualifies, usually within 1 to 2 business days.
  3. Once approved, we will share pickup or drop-off instructions for sending the item back to us.
  4. Pack the item securely with its tags and original packaging to avoid damage during transit.

Please do not send items back to us before receiving confirmation, since unapproved returns may not be processed.

Return Shipping Costs

If the return is due to our error, such as a damaged, defective, or wrong item, we cover the return shipping cost. If you are returning an item for a personal reason, such as a wrong size or change of mind, the return shipping cost will be your responsibility.

Refunds

Once we receive and inspect your returned item, we will let you know whether the refund has been approved. Approved refunds are processed within 7 to 10 business days, using the same payment method you used at checkout. If you paid cash on delivery, we will arrange a bank transfer instead, so please have your account details ready when asked.

Please keep in mind that your bank or payment provider may take a few extra days to reflect the refund in your account, depending on their own processing times.

Exchanges

If you would like a different size or color instead of a refund, let our support team know when you start your return. Exchanges are subject to stock availability. If the size or color you want is out of stock, we will offer a refund instead.

Order Cancellations

You can cancel an order before it has been shipped by contacting our support team as soon as possible. Once an order has been dispatched, it can no longer be cancelled, but you are welcome to start a return once it arrives, following the process above.

Late or Missing Refunds

If you have not received your refund within the timeframe mentioned above, please first check your bank account again, then contact your card provider, since it can sometimes take a little time before a refund is officially posted. If you have done this and still have not received your refund, reach out to our support team, and we will look into it for you.

Contact Us: If you have any questions about a return, exchange, or refund, reach out to us through our Contact page, and our support team will be happy to help.